FAQs

WHY PHYSIOTHERAPY?

Physiotherapy is a science-based profession and physiotherapists use their knowledge and skills to improve a range of conditions associated with different systems of the body, such as:

– Neurological (stroke, Parkinson’s)
– Neuromusculoskeletal (back pain, whiplash, sports injuries, arthritis)
– Cardiovascular (chronic heart disease, rehabilitation after heart attack)
– Respiratory (asthma, chronic obstructive pulmonary disease)

Physiotherapy is an integral part of the services recommended by Consultants and GPs in Malaysia. Professional standards within the sector are extremely high and are established by the Ministry of Health (MOH) and the Malaysian Physiotherapy Association (MPA).

WHY CHOOSE SYNAPSE PHYSIOTHERAPY?

Synapse provides a personalised, comprehensive treatment programme with an emphasis on one-to-one sessions delivered by our physiotherapist to the patient

IS MY PHYSIOTHERAPIST QUALIFIED TO TREAT ME?

All physiotherapists practising in Synapse Physiotherapy are fully qualified and registered as members of the MPA. We practice according to their standards of practice and care

HOW DO I MAKE AN APPOINTMENT?

Call Ampang Clinic at 03-2333 0473
Call Sentral Clinic at 03- 2276 6559
Call MD Physiotherapy Clinic at 03- 7981 2142

DO I NEED A REFERRAL?

We accept patients with or without doctor referrals.
However, a doctor’s referral may be required for insurance claiming purposes. Please find out from your insurance provider on the necessary insurance claiming procedures.

HOW LONG WILL MY PHYSIO SESSION LAST?

Typically 45mins to an hour

WHAT SHOULD I EXPECT FROM MY FIRST APPOINTMENT?

First time patients are advised to check in 5-10 minutes earlier to fill out a registration and medical screening form. The attending physiotherapist will then carry out a thorough assessment by first asking questions about your condition followed by a physical assessment of the identified body part. This initial assessment gives your therapist a better picture of your condition so that the appropriate treatments can be administered. As a result of the initial assessment, your first physiotherapy appointment will be slightly longer than subsequent sessions, it will usually take about an hour or slightly over an hour.

WHAT SHOULD I WEAR?

Wear loose fitting clothes for ease of physical assessment and treatments

WHAT SHOULD I BRING WITH ME?

Referral Letter
All recent scans and reports pertaining to your condition (eg. X-ray, MRI, CT and Ultrasound)
Guarantee Letter or health insurance details

HOW DO I PAY FOR MY TREATMENT?

*Cash / Debit card, Visa/ Mastercard card, AMEX, Union Pay

IS SYNAPSE A PANEL FOR ANY INSURANCE?

Synapse accepts guarantee letter (GL) for various insurance companies or embassies
Please call to find out more